124 Geographe Bay Road, Dunsborough WA
0400 657 949
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Terms & Conditions

Deposit

A 25% deposit, and the completed paperwork is to be returned within the next 2 days to secure all bookings if the arrival time is more than one calendar month. After this time, if the deposit payment hasn’t been entered onto the booking system, the tentative booking will lapse and the booking will be forfeited. This deposit is based only on the accommodation charge. If the booking is less than one calendar month before arrival, the first person to meet all the booking criteria and provide full payment will secure the booking.

Balance of payment

The balance of monies will be due one calendar month prior to your arrival date. This amount includes your security bond.  If the date of commencement of your holiday is within one calendar month, full payment is required.  The bond is designed to cover any additional cost incurred, but not limited to any breakages, damage or excess cleaning requirements, plus any extra guest beyond those declared.

Cancellation Policy

Once your booking has been confirmed and receipted by VOTB your deposit is non-refundable.

If you need to cancel your booking you must advise us in writing or email. If this is done more than 4 weeks prior to the booking, you will be released from the full liability of hire, however the deposit is non refundable. Administration fee is $150.

If you provide written notice less than 4 weeks in advance of the booking, you are liable for the full tariff.

In the case of every cancellation, VOTB will endeavor to “re-let” the property for the dates you have booked. If we are successful, then we will refund your fees paid, less any other expenses of reletting and an administration fee of $150.

Please note ­ it is our preference that your property/booking is re-let, however there is no guarantee that this is possible. It is very difficult to “re-let” with short notice and in Off Peak seasons.

We highly recommend that cancellation travel insurance is taken out to safeguard your investment in your holiday. Most travel agents and holiday home rental web sites offer this option.

SCAM: Please note that we are not affiliated with the traveladvisorpro or the travelingmanager web sites.  For your added security, this property is only managed in Australia and we never request payments to be made to overseas bank accounts.

Method of Payment

Payment may be made by direct credit to our trust account, or by credit card. If direct credit is required, we will be in touch with the details.

If paying direct into our account, please ensure that you use your SURNAME, and PROPERTY ADDRESS as the narrative for the deposit so it can be allocated correctly.

Credit Card Payments

We accept Visa, Mastercard and Bankcard. If time is short we suggest you email the completed booking form and your credit card details to us, so payment can be made immediately.

Security Bond

Security bond is $1000. This needs to be paid with the final balance.

Booking Form

The booking form that you will be required to complete and sign is a short term lease agreement. This lease agreement cannot legally be signed by anyone under 18 years of age. The lease agreement requires that the person signing takes full responsibility for the house, and contains the conditions of lease. Generally these conditions require that the tenant care for the property, stay at the property, leave it in a clean and tidy condition, occupy it only in accordance with the details provided when booking (eg: number of guests), and to act in a manner that is compatible with a residential neighbour hood (for example: large noisy parties are not permitted ).

The Busselton Shire “holiday home rental license” and the ”holiday home rental code of conduct “ apply to this home.

VOTB Terms and Conditions                           

The Guest acknowledges:

That all details as stated on this form will apply and are accepted by the Guest.

That the rental contract is between the Guest and the Owner of the property and is subject to the terms and conditions herein. The contract for the accommodation shall not be effective until the VOTB sends the Guest written confirmation of the booking.

The accommodation booking will not be confirmed until the Guest’s deposit payment is received and cleared. If the accommodation booking is made within one calendar month of the date of commencement of the Guest’s proposed holiday, the full rental payable for the property is required together with any bond, credit card information and any other payment applicable.

Final Payment. The full amount payable in respect of the Property rental shall be paid at least one calendar month prior to the date of commencement of the booking. If the full payment has not been received and cleared by the Owners one calendar month prior to the start of the rental period then the VOTBR reserves the right to cancel the booking without notice and the Guest will forfeit the Guest’s deposit which will be non-refundable under such circumstances. If VOTBR rebooks the property for the full period of the proposed stay, then the VOTBR at their sole discretion may refund the monies up to a maximum of the amount received from the re-booking, less a $150 administration fee and any expenses incurred in reletting the property (including advertising costs).

Insurance. VOTBR recommends the Guest takes out comprehensive holiday cancellation and protection insurance with a reputable insurance company to cater for any unforeseen circumstances which may arise including accident, ill health or any other matters beyond the Guest’s reasonable control.

Guest’s obligations in respect of the property. The guest shall be responsible for the property during the Guest’s stay. The Guest shall take all reasonable care of the property and at the end of the stay shall leave the property including all utensils, fixtures, equipment, furniture and fittings in a clean, tidy and undamaged condition and in the same location . The Guest shall be liable for any breakages or damage caused to the Property or any part thereof or any of the chattels therein that may occur during the Guest’s occupation of the Property and all costs of repair and replacement thereof shall be payable to the Owner on demand. Any damage to the Property or any of the chattels therein shall be reported to VOTB as soon as practical after the damage occurring thereto. Smoking of any kind is totally banned on the property. No pets are allowed on the property.

Guests property. All personal belongings, luggage, vehicles and other property of the Guest of any description shall be at the risk of the Guest at all times, and the Owners do not accept any responsibility for any loss or damage however incurred.

Availability of property. Should any events whatsoever arise beyond the reasonable control of the owner which render the property uninhabitable/unavailable (for example flood, fire, storm, tempest, sale of property  etc) then the owner may have to cancel the booking with a full refund payable to the applicant. Should such circumstances arise, the owners will attempt to relocate the Guest to a holiday home of similar standard in the same area. Where this is not possible, all monies paid by the Guest in respect of the property will be refunded. Upon refund of the monies paid, the Guest shall have no further claims against the owner of the property.

Right to refuse of revoke bookings. VOTB reserves the right to revoke or refuse to honour any accommodation booking which may in their opinion (and at their sole discretion) be unsuitable for the property.

No pets are allowed at the property. If any pets are seen at the property, you will be asked to remove the pet immediately – either take the pet home or leave it in the nearest pet accommodation at your expense. Any cleaning required as a result of having the pet in the house will be taken from the bond.

Smoking. Smoking of any kind is not permitted on the property. Any evidence of smoking (butts, smell) will automatically  incur a cleaning cost.

Representations.  The Guest acknowledges that VOTB have used their best endeavors to describe the property to the Guest within the limited extent of the communications and will not be liable to the Guest in any respect, should the Guest consider the property unsuitable for any reason whatsoever.

Description of the property. All information as advised to the Guest is believed to be correct at the time of printing and/or advertising, and the Owner does not accept any responsibility for any errors and/or omissions.

Size of party. The Guest may only allow the Property to be occupied by the number of persons nominated in the Guest’s application and under no circumstances shall the number of people occupying the property be greater than that appearing on the Guest’s application or the booking confirmation whichever is the lesser.  The Guest confirms that the details of group members will be as described (in number and ages in particular), and acknowledges that a change in the occupancy without approval of VOTB shall be grounds for refusing continuing occupation of the property and will result in immediate eviction and loss off all monies (including bond).

Residential Use.  The Guest acknowledges that the property is a private residence in a residential zone of the Busselton Shire (under Town Planning Scheme No 20). The Guest accepts full responsibility for ensuring that the property will be used in a manner that is compatible with this approved use, and failure of the occupants during the tenancy to comply shall be grounds for immediate eviction and loss of all monies (including bond). The Guest further acknowledges that the short stay involved in the tenancy requires that behaviour which may be tolerated infrequently in a long term tenancy is incompatible with the residential zoning during a short stay tenancy. Examples of unacceptable behavior are noisy parties, loud music audible from neighboring properties, large numbers of vehicles (maximum permitted is four (4) – includes boats and trailers. No caravans or tents allowed.) overflowing rubbish bins, littering, excessive noise, large numbers of people on the premises. In particular complaints from neighbours and/or the police shall be sufficient cause for action as described above to be taken by the owner and/or his/her representatives.

Barbecues: Home barbecues (eg: Webbers) are not to be used at the house. Party sparklers or candles are not permitted.

Sound Equipment. Guests are not to install any additional audio-visual equipment during their stay (apart from personal devices such as iPods). In particular the sound system provided in the property is the only sound system to be used.  

Arbitration. Should any dispute arise between the owner and the Guest which cannot be mutually resolved the matter will be referred to arbitration by a single arbitrator agreed to by the parties, but failing agreement upon a single arbitrator, then a single arbitrator appointed by the President of the Real Estate Institute of Western Australia. The decision of the arbitrator shall be final and binding on the parties.

Residential Tenancies Act not applicable. The Guest and the Owner acknowledge and agree that the Rental Agreement to which these conditions apply is bona fide entered into for the purpose of conferring on the Guest a right to occupy premises for a holiday within the meaning of Section 5 (2) (e) of the residential tenancies Act 1987 as amended (“the Act”) and the parties to the Agreement confirm that the provisions of the Act shall not apply to this agreement. Any dispute between the Guest and the Owner will be under the jurisdiction of the local court.

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